Delivery and Returns - Taylormade Pets

Delivery & Returns

All products are made to order.

Orders require up to 10 business days for processing.
During peak periods or promotional sales, this may extend to 1–2 weeks.

Our dispatch hours:
Monday – Friday
08:00 – 17:00

No shipments occur on weekends or public holidays.

Flat Rate Delivery: R199 anywhere in South Africa

Once dispatched, delivery typically takes:

Tracking details are emailed once dispatched.

Delivery is deemed complete once signed for at the delivery address.

If your parcel arrives damaged:

We will engage with the courier and work with you to resolve the matter fairly.

We comply with the South African Consumer Protection Act (CPA).

You may request a return within 14 days of receiving your order.

To qualify:

Return shipping is for the customer’s account.

If an item has been opened and requires repackaging, a R300 packaging recovery fee applies.

This fee covers:

This is strictly cost recovery.

If an order is cancelled before dispatch, a R220 payment gateway recovery levy applies due to non-refundable transaction fees charged to us.

Sale items may only be returned if defective in terms of CPA requirements.

We replace defective or damaged items in accordance with the CPA.

If the incorrect size was ordered:

We will assist at cost for resizing or replacement.
We aim to be fair and reasonable in all such matters.

We provide a 2-Year Warranty on workmanship and materials.

This warranty covers:

This warranty excludes:

Warranty claims must be submitted with proof of purchase.